Privacy Policy

Privacy Policy for Tranquil Cleaning Services

Effective Date: June 3, 2025

Welcome to Tranquil Cleaning Services (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring your personal information is handled with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, request services, or communicate with us via SMS or other channels.

1. Information We Collect

We may collect:

- Name, email address, phone number, and physical address

- Service details (e.g., cleaning requests, appointments, preferences)

- Payment information (if processed)

- Information you provide during communications with us

- Technical data (e.g., cookies, browser type, IP address) from website use

2. How We Use Your Information

We use your data to:

- Schedule and manage cleaning services

- Send confirmations, reminders, and updates via SMS, email, or phone

- Communicate with you about service requests or inquiries

- Improve service quality and operational processes

- Fulfill legal requirements and protect our rights

3. SMS Consent

By providing your phone number, you explicitly consent to receive text messages (SMS) from Tranquil Cleaning Services for transactional and service-related purposes. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You can opt out anytime by replying STOP, or request assistance by replying HELP or contacting us directly.

4. Sharing Your Information

We do not sell or rent your data. We may share it with:

- Service providers assisting us (e.g., SMS platforms)

- Legal authorities when required

- Family members or trusted employees in the event of business transitions

5. Data Security

We implement encryption, secure data storage, and access controls to protect your information. However, no online transmission or system is completely secure.

6. Your Rights

- Access, correct, or delete your data by contacting us

- Opt out of marketing emails or SMS by following provided instructions

- California residents may exercise CCPA rights, including data access, correction, deletion, and opt-out of sale/sharing. Contact us to exercise these rights.

7. International Considerations

While we are based in Florida, USA, your data may be processed or stored in other regions, including Brazil, under applicable data protection laws (e.g., Brazil’s LGPD).

8. Cookies & Tracking

Our website may use cookies or similar technologies to enhance functionality. You can adjust cookie settings in your browser.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors.

10. Third-Party Links

Our website may link to external sites with separate privacy policies. We encourage reviewing those policies.

11. Updates to This Policy

We may revise this policy occasionally. Updates will be posted with a new effective date.

12. Contact Us

Questions or concerns? Reach out:

Email: Booking@tranquilcleaning.com

Phone: (561) 989-4159

Address: Delray Beach, Florida 33484, USA